The Soul Retreat 2022 – Terms and Conditions

This Agreement is made between ‘You’ the purchaser of the Retreat and ‘Us’ Aligned Life Ltd.

TERMS AND CONDITIONS

IMPORTANT: By submitting a payment to Aligned Life Ltd you are agreeing to these Terms and Conditions.

If you do not accept this agreement and terms, please do not proceed with the submission of your payment.

1.Introduction

1.1 These terms and conditions apply to the provision of The Soul Retreat (“the Retreat”) by Aligned Life Ltd of 1033 Lincoln Road, Peterborough, PE4 6AH (“We”, “Us”, “Our”) to you, the purchaser of the Retreat.

1.2 All services provided as part of the Retreat will be subject to this Agreement and you are deemed to have accepted them when you complete your purchase of the Retreat or upon entering a payment arrangement to purchase the Retreat.

1.3 These Conditions, along with our Privacy Notice, represent the entire agreement between us and apply to the exclusion of any other terms. You should ensure that you read both this Agreement and the Privacy Notice so that you are aware of all terms contained therein. The Privacy Notice sets out how we deal with any personal data that you may provide or that we may collect from you.

2.The Retreat

2.1 The Retreat is a 4 night and 5 day residential experience which takes place at a private location in West Lexham, Nr Kings Lynn, Norfolk (the “Retreat Venue”). The Retreat Venue address will be provided to you in your Booking Confirmation Email.

2.2 The cost for the Retreat is set out below and payable in accordance with this Agreement.

2.3 Your purchase of the Retreat will be confirmed once you have made full payment of the Retreat Fee or deposit (where applicable) and we have provided you with a booking confirmation email which confirms the start and finish dates and times for the Retreat and any further relevant information (the “Booking Confirmation”).

  1. The Services

3.1 As part of the Retreat, you will have access to facilities, experiences and activities (“Services”) as set out below:

  • Sound Healing
  • Daily Mindset Sessions
  • Breathing Exercises
  • Guided Meditations
  • Workshops
  • Individual Coaching Sessions
  • Group Coaching Sessions
  • Cookery Lessons
  • Nature Walks
  • Massage
  • Wild Lake Swimming
  • Fire Ceremony
  • Meals
  • Drinks
  • Snacks

Whilst participation in the Activities and/or Sessions is not compulsory, attendance and participation is strongly advised to benefit fully from the Retreat experience.

3.2 There will be a welcome session on the first evening outlining the programme for the retreat which will include a schedule confirming the start and finish times for each day of the Retreat along with the timing of any Activities, Sessions and meals (“Itinerary”).

3.3 We agree to provide the Services with all reasonable care and skill.

3.4 We reserve the right to make amendments, revisions or changes to the Itinerary or the Retreat experience which may include changes to the Retreat Venue, or cancel, amend, change or reschedule any part of the Retreat including services as is reasonably required by us. We shall not be liable to you for any changes or cancellations that are made.

4.Your Obligations

4.1 You accept and acknowledge that entering into this Agreement does not establish any form of legal business relationship and that we shall only be liable to you in respect of the Services provided and to the extent as set out in this Agreement.

4.2 It will be your responsibility to attend the Sessions and Activities at the dates and times shown within the Itinerary.

4.3 In the event you are unable to attend a scheduled Session or Activity then you should contact one of our team as soon as possible to confirm your non-attendance. Contact details will be provided in the Itinerary.

4.4 You accept and understand that the Sessions and Activities, whether group sessions, or on a 1-1 basis, are provided as part of the Retreat and are subject to time restraints in order to align with the Itinerary, and that in the event you are unable to attend, or where you fail to attend, then you shall forfeit the right to that Activity or Session.

4.5 You accept that as part of your participation in the Retreat you may be required to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development, and health and wellness, and that any such reviews, subsequent decisions, implementation and action will be your sole responsibility. We shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your participation in the Retreat.

4.6 You accept and understand that engagement in the Retreat and acceptance of the Services is not a substitute for counselling or other therapy services. In the event that you are currently undergoing medical or other professional help concerning your mental health then you should inform your practitioner of the existence of this Agreement and your intention to participate in the Retreat and inform us if appropriate and relevant.

4.7 In the event you have any concerns as to our delivery of the Retreat, any of the Services, the Retreat Venue, or your participation in the Retreat in any way, you agree to notify us of such concerns in person, or by email, as appropriate, as soon as possible. We agree that upon receipt of notification of such concerns that we shall use reasonable efforts to work with you to resolve your concerns.

4.8 You acknowledge that it will be your responsibility to ensure you are fit to travel and that you comply with any legal requirements to travel to the Retreat, including but not limited to, obtaining any required travel visas, licences or consents and that you are responsible for checking any immunisation or health requirements to enable you to participate in the Retreat.

4.9 For the duration of the Retreat you agree to conduct yourself in a reasonable and responsible manner at all times and to not act in a manner which may affect the enjoyment of the Retreat by another individual attending the Retreat (“Guest”).

4.10 In the event you do act in a way which is disruptive or which causes distress or alarm to any other Guest, our employees, Retreat staff or any individual engaged by us in connection with the Retreat then you will be asked to leave the Retreat. No refund will be provided.

4.11 You accept and acknowledge that smoking is not permitted anywhere within the Retreat Venue or the surrounding grounds. Should you wish to smoke then please make your request known to us and we will use our reasonable endeavours to provide a designated smoking area.

4.12 You accept and understand that naked flames are not to be used at any time whilst you are attending the Retreat.

4.13 When attending the Retreat you accept and understand that you will be personally responsible for any damage caused to the Retreat Venue or the surrounding grounds, as a result of your direct or indirect actions or behaviour.

4.14 You agree to act in a safe and sensible manner whilst at the Retreat and to comply with any health and safety policies which may be provided by us or the retreat venue.

4.15 Should you have any special dietary requirements then it shall be your responsibility to make such requirements known to us at the time of purchasing the Retreat.

4.16 You agree and understand that the Retreat can only be cancelled or terminated in accordance with the relevant provisions contained within this Agreement. This Agreement is personal to you and cannot be assigned or transferred to anyone else.

4.17 You agree to indemnify us and hold us harmless for any action taken against us due to your violation or disregard of:

  • any provision of this Agreement;
  • your participation in any way in the Retreat.

4.18 You MUST inform us if you display any symptoms of Covid-19 as described by the government in the preceding 14 days before the retreat start date. (see the government website for up to date guidance) If government guidance requires you to self-isolate you will not be able to attend the retreat and costs will not be refundable in accordance with our cancellation clause.

4.19 If you display any symptoms during the retreat which at the time of the retreat the government deem as symptoms, then you will be asked to follow the government guidelines immediately and may be asked to leave. Costs for the remainder of the retreat will be forfeited.

4.20 You will be asked to adhere to any government guidelines with regard to maintaining social distancing and handwashing etc. Details will be given on arrival due to the changing nature of the guidance. If you do not adhere to the guidance given to you, and persistently ignore the rules, then we reserve the right to ask you to leave immediately for the safety of our other guests and the costs for the remainder of your stay will be forfeited.

  1. Booking and Payment

5.1 The Fee for attending the Retreat is as follows:

  • Double Room (single occupancy) £1399
  • Twin Room (sharing) £1199
  1. (the “Retreat Fee”).

6.1 The Retreat Fee includes the Services as set out above. Anything not listed as Services will attract a separate, additional fee.

6.2 The Retreat Fee must be fully paid at least 3 months before the start date of the Retreat.

6.4 Payment of the Retreat Fee can be made by the following the instructions in your booking email.

6.5 If paying in instalments, and in the event you fail to meet an instalment, you will be given 7 days to make the applicable payment, or your place will be cancelled by us and all monies to date forfeited.

6.6 You must pay the Retreat Fee in full by the date set out above, or your booking will be cancelled by us and all monies paid to date will be forfeited.

6.7 You will also be liable for any reasonable additional charges incurred by us which arise as a result of your booking being cancelled.

6.8 You must provide payment details at the time of booking and you authorise use of these payment details for any sums that may become payable to us by you in connection with the Retreat and in accordance with this Agreement.

6.9 The Retreat Fee includes provision of the Activities, Sessions, food and drink as confirmed in section 3, and your accommodation at the Retreat Venue.

6.10 You will be responsible for the arrangement and the costs of transport to and from the Retreat. The Retreat Fee does not include the cost of any travel to or from the Retreat, or any other expenses, including travel insurance, that you may incur in attending the Retreat. It shall be your responsibility to arrange your own travel insurance if required.

6.11 You should be aware that, unless specifically stated, the Retreat is not ‘all-inclusive’ and consequently, whilst some meals, drinks and snacks may be provided as part of your package, additional charges for food and drink may apply. You should ensure you have the means to pay for any additional meals and drinks as required for the duration of your attendance at the Retreat.

  1. Refunds

7.1 If you cancel your place, The Retreat does not offer refunds for any reason. A portion of your payment may be used as credit for another retreat to be taken within two years of your original retreat date.

  1. Amendments and Cancellations

8.1 Once your purchase of the Retreat has been made and accepted by us and the Booking Confirmation sent, the booking can only be amended with our express authority and approval.

8.2 In the event you wish to cancel your booking then you must contact us as soon as possible and provide written confirmation of your intention to cancel. Please note that despite cancellation, no refunds will be provided.

8.3 If you are paying by instalments and you fail to make a payment, this will NOT be classed as a cancellation by you. As detailed above you will have 7 days to make the applicable payment and resume the instalments. If payment is not forthcoming, then your place will be cancelled by us, and all money paid to date forfeited.

8.4 We reserve the right to cancel your booking by providing notice in writing if:

  • you breach a term of this Agreement, and where it is a breach capable of remedy, you fail to remedy that breach within 7 days of us notifying you of that breach; or
  • you breach a term of this Agreement which is incapable of being remedied; or
  • for any reason the Retreat Venue or location becomes unavailable, or due to any other reason outside of our control as set out in clause 12.4 (including but not limited to covid-19 restrictions) In such circumstances we shall use our best endeavours to source alternative accommodation and/or arrange a suitable alternative date.

8.5 In the event we are caused to make changes to the Retreat Venue, the Retreat location or the date due to circumstances beyond our control (for example covid) then we will look to offer new dates first. If the new dates are not acceptable to you then the value paid will be honoured against another product or service now or in the future and the price paid for this retreat shall be honoured against the next retreat run by Aligned Life Ltd. Not any affiliated retreats that aligned life ltd is associated with.

8.6 If we deem that is safe to go ahead with the event during the covid-19 pandemic by following government guidelines, then any cancellation made by you will be forfeited.

  1. Intellectual Property and Data Protection

9.1 In order to maximise the efficiency, results and experience of the Retreat you accept that you will be encouraged to disclose personal and / or confidential information. We understand and respect the value of such information and shall not, either directly or indirectly, communicate or disclose, make available to, or use for our own benefit or for the benefit of any other person or entity, your ideas, know-how, business practices, concepts and techniques, plans, trade secrets, and other personal, confidential and/or proprietary information, whether expressed to be confidential or not which relates to us and our business or any Guest or is information personal to us or any Guest (collectively, “Confidential Information”) that you may disclose to us or that may be disclosed as part of the provision of the Retreat and the Services, to which these Terms and Conditions relate.

9.2 Confidential Information for the purposes of this Agreement excludes any information that:

  • was already known to us prior to being provided with that information by you;
  • is already accessible in the public domain;
  • is provided to us by a third party separately from this Agreement and without any breach of the terms of this Agreement; or
  • is produced, developed or collated by us independently of you and without any breach of the terms of this Agreement.

9.3 In the event you provide us with information which causes us to fear that you are at risk of danger to yourself or others then in such circumstances we shall be permitted to disclose such information as is necessary for your own protection or the protection of others.

9.4 By purchasing the Retreat and/or attending the Retreat, you hereby agree and undertake;

  • not to infringe any of our copyrights, patents, trademarks, trade secrets or other intellectual property rights;
  • that any Confidential Information disclosed by us and/or any other Guest at the Retreat is confidential and proprietary, and belongs solely and exclusively to the person disclosing it;
  • not to share any Confidential Information disclosed by us or any other Guest to any other person or use it in any manner other than in discussions as part of the Retreat;
  • that all materials, information and any data provided by us remains our confidential and proprietary intellectual property and belongs solely and exclusively to us, and may only be used by you as expressly authorised by us;
  • the reproduction, distribution, and/or sale of any information or materials provided during provision of the Retreat or at any time thereafter by anyone but us is strictly prohibited. You agree that in the event of any breach of your obligations contained in this Agreement that damages, loss or irreparable harm may arise and that in such circumstances we shall will be entitled to seek relief, including injunctive relief against you; and
  • You shall indemnify us and keep us indemnified for any breach of this clause in the event that any claim is made against us or loss is suffered by us in relation to your breach of another Guest’s Confidential Information.

9.5 In respect of the Services to be provided pursuant to this Agreement, each Party agrees that in relation to any information, whether confidential or not, that is shared between the Parties that they shall be individually responsible to comply with any and all relevant data protection laws and legislation.

9.6 Any information or data that is provided pursuant to this Agreement, including Confidential Information, will be maintained by us and stored, accessed and processed in accordance with recognised data protection legislation and the terms of our privacy notice.

9.7 All documentation and information provided to us during the course of the Retreat will be retained in accordance with relevant retention guidance for a period of no less than 6 years.

  1. Liability

10.1 We do not hold any proprietary interest in the Retreat Venue, or act in any form of agency capacity, and we merely act as organiser, facilitator and host of the Retreat.

10.2 The Services, Activities and Sessions provided as part of the Retreat are provided for your personal and private use only. We make no warranty, representation or guarantee that any results will be achieved as a result of attending the Retreat.

10.3 We have made every effort to accurately represent the Retreat and the Services. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including his or her background, dedication, desire, and motivation and we make no guarantee, representation or warranty with respect to the Services provided.

10.4 We shall not be liable to you for any indirect, consequential or special damages.

10.5 In the event damages are incurred by you as a result of our default or violation of any of the terms of this Agreement, then our entire liability under this Agreement is limited to the amount paid by you to us as at the time the loss is sustained and you agree and acknowledge that such damages are fair and reasonable given the nature of the Retreat and the Services provided.

10.6 In the event that any liability arises which may be attributable to the Retreat Venue, then any claims on which we are obliged to, or we choose at our discretion to, pay you damages, shall be assigned automatically to us in order to mitigate our losses.

10.7 During the term of this Agreement, and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm us, our agents, employees, contractors, or clients, or its or their reputation or which would reasonably be expected to lead to unwanted or unfavourable publicity to us, our agents, employees, contractors, or clients.

10.8 In the event a dispute arises in connection with this Agreement and the provision of the Retreat which is incapable of being resolved by mutual consent then the Parties agree to submit the matter for mediation by an independent mediator. In the event a resolution is still not possible following mediation then legal action may be commenced.

10.9 We both agree that we have adequate Insurance cover to meet any liabilities that may arise in connection with this Agreement.

  1. Notice

11.1 Where reference in this Agreement is made to the provision of a notice then any such notice shall be validly served if sent by email to us at diana@sound-mindandbody.co.uk and shall be deemed served, upon receipt of a valid delivery notification, if prior to 5pm UK time or at 9am the following business day;

  1. General

12.1 The failure of either Party to actively enforce any provision of this Agreement shall not prevent that party from subsequently seeking to enforce any term or obligation of this Agreement and any such failure shall not constitute a waiver, diminution or limitation of any right.

12.2 In the event any provision of this Agreement is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.

12.3 This is the entire agreement between the Parties and supersedes all other negotiations, drafts, correspondence and discussions prior to the entry into these Conditions.

12.4 Every effort will be made to carry out this Agreement and provide the Services, but we shall not be liable for any delay in performance, or failure in provision of the Services, should we be prevented or delayed due to acts, events, omissions or accidents beyond our reasonable control (“Events”), including but not limited to any of the following, covid-19 government enforced restrictions, acts of god which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster, disease, epidemic or pandemic, war or threat or preparation for war, armed conflict, imposition of sanctions, embargo, import or export controls, breaking off of diplomatic relations or similar actions, terrorist attack, civil war, civil commotion or riots, nuclear, chemical or biological contamination or sonic boom, fire, explosion or malicious or accidental damage, loss at sea, extreme adverse weather conditions, collapse of building structures or failure of plant or machinery, strike industrial action or lock outs, delays in transit, any act or omission of a telecommunications officer or a third party supplier of services, the expiry of any transition or implementation period agreed with the European Union during which European Union law is applicable to and in the United Kingdom.

12.5 Where an Event arises, we shall provide you with notice in writing setting out the nature and the extent of the Event and any measures that we may be undertaking to mitigate the effect of the Event.

12.6 Where an Event continues for longer than 6 months then either party shall be entitled to terminate this Agreement by providing the other with 14 day’s notice in writing. Termination shall be without prejudice to the rights of the parties in respect of any breach of the Agreement occurring prior to termination. Any refunds will be considered at our discretion.

12.7 This Agreement is formed in the United Kingdom, our principal place of business and this Agreement and the rights of the parties shall be governed by the laws of England and Wales. The Parties submit to the exclusive jurisdiction of the Courts of England and the laws from time to time in force.

12.8 You agree that no other representations have been made by us to induce you into entering into purchasing the Retreat and no modification to the terms of this Agreement shall be effective unless in writing and signed by both parties.

12.9 The Contracts (Rights of Third Parties) Act 1999 shall not apply to these conditions.

12.10 You acknowledge that you have been given sufficient time to seek legal advice prior to entering into this Agreement.

  1. Health Disclaimer

13.1 The Retreat will include live sound healing. Although you can still attend the Retreat, please note you will NOT be able to take part in sound healing if any of the following apply to you:

  • Pregnancy in the first 3 months
  • Epilepsy
  • Pacemakers
  • Serious Mental Health conditions
  • Life limiting or terminal illness
  • Surgery less than 4 weeks ago

You may still attend sound healing in the following circumstances, but I will need to be aware if you have:

  • Conditions affecting the ear such as Meniere’s Disease or infection of the ear
  • Metal Implants
  • Heart Problems
  • A condition that may make it difficult or uncomfortable for you to lay on the floor for a length of time. (If you’re not sure please contact me to discuss before booking)

13.2 You agree to make us aware if ANY of the above conditions apply in clause 13.1. If you withhold any of this information then we do not accept liability for any consequential damage or harm.

13.3 If you suffer from any respiratory conditions then certain breathing exercises may not be suitable for you. You agree to make us aware of any respiratory conditions before undertaking any breathing exercises so that we can adapt these for you. Should you not make us aware, then we do not accept any liability for any consequential damage or harm.

13.4 Energy and sound healing are considered alternative, complementary approaches and do not replace the need for traditional medical care through your doctor or licensed professional. You should not stop, add, or change any medication or traditional treatment, without the advice, consent and direction of your doctor. You are advised to seek the care of a licensed professional for any physical, mental or emotional concerns.

13.5 Please be aware that the retreat is not a substitute for professional medical care by a qualified doctor or other health care professional. Always check with your doctor if you have any concerns about your mental health or treatment.

13.6 The purpose of the retreat is to give information or guidance that could bring about positive change and such information or guidance is given for you to consider. Any resulting choices and changes made by you remain the personal and legal responsibility of you.

13.7 The choices you make and the actions you take are solely your responsibility and you agree to completely hold harmless and absolutely indemnify Aligned Life Ltd, The Soul Retreat and Diana Nash, from any and all liabilities and expenses.